Refund Policy

1. Scope and service provider

This policy applies to Plus subscriptions purchased through Paddle. Xinzhi Technology (Guangzhou) Co., Ltd. operates Lingo Arena and provides the learning service and product support. For these purchases, Paddle is the Merchant of Record and handles payment-related support and refunds.

2. Our 14-day refund offer

We offer a full refund of an initial Plus payment or any monthly renewal payment if you contact us within 14 calendar days of that payment. Using the service during that period does not by itself remove this offer. Each request applies to the payment identified in the request.

3. How to request a refund

Email [email protected] with your account email and the receipt or transaction ID, if available. You do not need to provide a reason to use our 14-day offer. Do not send passwords or full payment-card details. You may also contact Paddle buyer support using the link below or the support link in your receipt.

4. Processing and access

For purchases through Paddle, Paddle is the Merchant of Record and handles payment-related support and refunds. We will arrange eligible refunds through Paddle, normally to the original payment method where possible. Processing and bank posting times can vary; mandatory deadlines remain applicable.

After a full refund, access granted by the refunded payment ends. Your account and free learning access remain available.

5. Canceling renewal

Cancel renewal through subscription management in your account, the link in your Paddle receipt, or Paddle buyer support before the next renewal. Without a refund, paid access continues to the end of the paid period. Cancellation alone does not refund earlier charges, and requesting a refund is not a substitute for canceling renewal; check your subscription status.

6. Later requests and your rights

After 14 days we do not offer a routine refund or credit for unused time. Contact us about duplicate or unrecognized charges, failure to deliver the purchased service, or other problems so we can investigate.

This commercial offer adds to your rights. It does not limit statutory withdrawal rights, remedies for a faulty or misdescribed service, or any greater rights under applicable law or Paddle’s terms and refund policy.

7. Contact

For refund requests or questions about this policy, contact us using the details below. You can also contact Paddle buyer support directly.